Support & Help Desk

FREQUENTLY ASKED QUESTIONS

Q.1 I am unable to make any long-distance calls or receive any calls on my mobile whilst roaming out of Bermuda

A. Please contact your mobile service provider to ensure roaming capabilities have been enabled. If you can make long distance calls from Bermuda using TBi, then the long-distance portion of your service is fine.

Q.2 I am unable to make any long-distance Calls?

A. There could be several factors that can prevent you from making a long distance. Prior to contact, please check the following:-

• Are you unable to make any long-distance call or is it to a specific long distance telephone number? If you cannot make any long-distance calls, please contact your local service provider to ensure long distance access has been enabled.
• Are you unable to dial a specific long-distance telephone number? Please ensure the number you are dialing is correct. If the number is correct, you can contact TBi Customer Care for assistance.
• Have you been notified by TBi that your account has been suspended for non-payment? If so, please contact TBi Customer Care for assistance.

Q.3 How do I sign up for Online Account Management?

A. You may register by completing the form with the My Account Services portal. A valid e-mail address is required. If you need assistance, please do not hesitate to contact us.

Q.4 How Do I update my credit / debit Card information?

A. You may update your credit / debit card information directly from the Pay Online portal or by simply completing our service revision form and sending the form to info@kyleh78.sg-host.com